Support
Something’s not working. That’s our problem now.
Email support@tromml.com with what’s happening. A person who knows the product reads every message — no bots, no ticket portal — and you’ll hear back within one business day.
Where to send what
Three kinds of stuck. One address.
Everything goes to the same inbox. A subject line that says what kind of help you need gets you to the right person faster.
Something’s broken
A capture that didn’t save. A sync that didn’t land. A login that won’t take. Tell us what you were doing when it happened.
Report itA how-do-I question
Setting up territories, reading an account brief, getting a new rep onto Minecart. If you’re guessing, stop and ask.
Ask usAccount & billing
Seats, invoices, plan changes, renewals. Include your company name and we’ll pull up the rest.
Get it sortedHelp us move fast
The more you send, the faster the fix.
None of this is required. All of it shortens the distance between your email and the answer.
What you were doing
The screen you were on and what you tapped or typed. “Recording a visit at a customer’s counter” tells us more than “the app broke.”
What happened instead
The error message, the spinner that never stopped, the capture that vanished. Word for word beats from memory.
A screenshot, if you have one
One screenshot usually saves three back-and-forth emails. Attach it straight to the message.
How urgent it is
If a rep is standing in front of a customer and blocked, say so in the subject line. Those go to the front of the queue.
Everything else
If it’s not support, it goes here instead.
Sales, pricing, or a demo
Tell us about your team and what you’re trying to solve.
Security questions
How we handle your data, and where to report a vulnerability.
Questions about the product
What Tromml does, how it’s different from your CRM, and how fast you’ll see value.
Not a customer yet
Send us 30 days of rep notes or call transcripts. We’ll find the signals and send them back — free.